Previous Article Next Article Thisweek’s international news in briefDanes are great at caring for their workersWhatmakes a good place to work? Caring forpeople, according to Malene W Nilsson, HR project manager for the Kjaer Group in Denmark.The international transportation service company was ranked the top place towork in Denmarkby the Great Places to Work Institute, which started the awards system for topworkplaces in the EU. ‘Love cars, love people, love life’ are the key elementsof the company’s culture. All 59 employees gather for a communal coffee breakeveryday when they trade stories and share information. For a specialachievement, a worker may win the Order of the Elephant and take home a big,stuffed elephant with a bottle of wine, a cinema ticket, or even a chance to goon a business trip to Africa, where the firm hasoffices. Company perks include an in-house gym, ice cream on hot days, and avisiting masseur. Key to success for Czech firms is benefitsThemost successful companies in the Czech Republicspend more on compensation and staff benefits than others, according to arecent PricewaterhouseCoopers survey. Paywell2004 – HR Controlling found that these firms use salary reviews twice as oftenand, in the case of top managers, actually three times as frequently. They alsoregularly monitor whether their workers are contented. The firms tend to fill avacancy with an existing employee, rather than recruiting someone from outside,as the person settles down to new work more quickly and turnover of labour islower as a result. The survey also revealed that a rising number of Czechemployers offer flexible working.Guidance on how to deal with complaintsTheInternational Organization for Standardization (ISO) has issued a new standard,advising managers on how to deal with dissatisfiedcustomers. Global standard ISO 10002 has been designed to enable companies andpublic services to benefit from complaints, while ensuring customers are leftas happy as possible. The standard gives comprehensive guidance, and itdovetails with the group’s general quality management standard ISO 9001:2000.ISO specialists are currently developing additional standards on internationalbest practice on codes of conduct and external customer disputes resolutionsystems, which should be published in 2006.www.iso.org/iso/en/ISOOnline.frontpage In briefOn 14 Sep 2004 in Personnel Today Comments are closed. Related posts:No related photos.